// Legal Document

Terms of
Service

Effective: March 2026 Last updated: March 2026 LIBS.CC
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Acceptance of Terms

By creating an account, accessing, or using any part of the LIBS.CC service ("the Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Service in full. If you do not agree to any part of these terms, you must not use the Service.

These terms constitute a legally binding agreement between you and LIBS.CC. We reserve the right to update these terms at any time. Continued use of the Service after changes are posted constitutes your acceptance of the updated terms.

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Description of Service

LIBS.CC provides outbound VoIP (Voice over IP) calling services with configurable outbound caller ID to supported international destinations. The Service allows subscribers to place calls to supported countries with a chosen outbound display number (CLIP No Screening).

Access to the Service is invite-only and provided on a monthly subscription basis. Features and supported destinations may change at any time.

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Acceptable Use

You agree to use the Service exclusively for lawful purposes. The following uses are strictly prohibited and will result in immediate account termination without refund:

  • Fraud, deception, impersonation, or any activity intended to deceive or harm another person
  • Harassment, threatening communications, or abusive behaviour toward any recipient
  • Social engineering, phishing, identity theft, or any form of scam
  • Unsolicited commercial calls (telemarketing, robocalling) where prohibited by law
  • Any activity that violates local, national, or international law or regulation
  • Reselling or redistributing access to the Service without written permission from LIBS.CC
  • Attempting to circumvent technical limitations, access controls, or security measures
  • Using the Service to interfere with or disrupt telecommunications networks

LIBS.CC reserves the right to monitor usage patterns for abuse detection and to comply with applicable regulations. We cooperate fully with law enforcement investigations where legally required.

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No Refund Policy

⚠ ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. This applies to monthly subscription fees and all wallet top-ups without exception. By completing any payment, you irrevocably accept this policy.

Unused wallet balance has no cash value and cannot be transferred, withdrawn, or exchanged under any circumstances. Subscription fees are charged at the start of each billing cycle and are not prorated upon cancellation.

In the event of account termination due to a violation of these Terms, no refund will be issued for any remaining balance or unused subscription period.

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Account Responsibility

You are solely and fully responsible for all activity conducted through your account, whether authorised by you or not. You must:

  • Keep your login credentials and SIP credentials confidential at all times
  • Not share your account access with any third party
  • Notify LIBS.CC support immediately if you suspect unauthorised access
  • Provide accurate and truthful information during registration and at all times
  • Provide a valid, real, dialable callback phone number — this is required for call routing

LIBS.CC is not liable for any losses, damages, or unauthorised usage resulting from your failure to maintain the security of your credentials.

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Service Availability

LIBS.CC operates on a best-effort basis. We do not guarantee uninterrupted, error-free service at all times. Scheduled maintenance will be communicated in advance where possible.

We are not liable for call failures, degraded call quality, or service interruptions caused by: third-party carrier networks, destination-side network issues, regulatory restrictions at the destination, internet connectivity problems on your end, or force majeure events.

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Restricted Destinations

Certain countries and destinations are unavailable due to regulatory restrictions, carrier limitations, or legal requirements. This list may change without prior notice. No refunds will be issued for calls that cannot be completed due to destination restrictions, whether listed or unlisted at the time of purchase.

It is your responsibility to verify that your intended use is legal in both the originating and destination country before placing calls.

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Subscription Terms

Subscriptions renew automatically on a monthly basis on your billing date. You may cancel at any time; cancellation takes effect at the end of the current billing period — you retain access until that date.

Founder Plan subscribers: Your $200/month rate is locked for as long as your subscription remains active and uninterrupted. If your subscription lapses for any reason — including failed payment, voluntary cancellation, or account suspension — and you subsequently reactivate, the then-current Standard rate ($500/month) will apply.

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Termination

LIBS.CC reserves the right to suspend or permanently terminate any account at any time, with or without notice, for: violation of these Terms, suspected fraudulent or abusive activity, failure to pay, or at our sole discretion.

Upon temporary suspension, access to the Service is restricted until the suspension period ends or is lifted by LIBS.CC. Upon permanent suspension or termination, access ends immediately and any remaining wallet balance is permanently forfeited — no refund, transfer, or credit will be issued under any circumstances. This applies regardless of how recently the balance was added.

Upon termination, your access to the Service ends immediately. Any remaining wallet balance is forfeited. No refunds will be issued.

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Limitation of Liability

To the maximum extent permitted by applicable law, LIBS.CC and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the Service.

Our total aggregate liability to you for any claim arising from or related to the Service shall not exceed the amount you paid us in the 30 days preceding the claim.

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Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to binding arbitration or the competent courts of the jurisdiction in which LIBS.CC operates.

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Contact

For questions about these Terms of Service:

LIBS.CC
Email: support@libs.cc
Website: libs.cc